phil&teds® is approved by MBIE as an Essential Goods Provider; to provide and deliver the following essential nursery items during COVID-19 alert levels. 

Regions under Level 4: 

• While parts of New Zealand are under COVID-19 alert level 4, our warehouse is still operational
• All deliveries of these essential items must be delivered to a residential address. 
• You may order anything from our webshop, however, only the below essential items can be delivered during Level 4 alert status.
• Remaining items (those not listed as Essential) will be delivered as we move to Level 3

In addition to the below all spare parts and the buggy matching sun and storm covers are also essential items for immediate delivery.

Regions under level 2: 

• For regions under level 2, orders and deliveries continue as normal.
• Deliveries can be sent to either a residential or (an open) business address

Please also note: We are currently experiencing a very high demand for our products. We are working hard to get product to you or respond to your enquiry. Due to recent COVID outbreaks affecting some offices around the world, we have lower capacity so may be running behind. At this time, we do appreciate your patience, if we take longer than usual to get you what you need.  

Please know that we are prioritising the safety of our team while working as quickly as we can. One of our team will be in touch with you as soon we can.  Multiple emails/form submissions may delay your query even more; we merely work from oldest to newest enquiries.

Thank you very much, in advance, for your understanding.

kia kaha NZ, phil&teds x