Shipping Policy

We are currently experiencing a very high demand for our products.

Due to ongoing constraints our logistics partners are feeling within their workforce, we are unfortunately experiencing slower than usual delivery times. We do appreciate your understanding and patience as we all work through this together.

Delivery time frames: Orders will be processed and sent for dispatch the day they are placed, or the following business day for orders placed over the weekend. All delivery time frames are estimated, we cannot guarantee delivery within this time frame due to unforeseen circumstances. Estimated delivery time frames are as follows:

  • NZ: 1-4 business days. Additional 2 business days for delivery to rural properties.

Freight & handling (Shipping) charges:

  • NZ: FREE! on all orders NZ$50 and over. Orders under NZ$50 pay NZ$5.

Payment Methods

We accept Visa, MasterCard, American Express, Maestro, Shopify Pay, Apple Pay, Google Pay, PayPal, and phil&teds® gift cards.

All transactions are made in New Zealand dollars.

Your account will be charged at the time your order is placed. We can accept Visa gift cards as long as the funds available cover the cost of the entire order.

You cannot pay for an order using two separate payment methods, unless one of those methods is a phil&teds® gift card.

All payment methods offer ultra safe & secure payment: you will be directed to their respective websites to enter your payment details at checkout.

 

PO boxes

Please note that we do not ship to PO boxes